privacy policy

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Privacy Policy

Easer Lifestyle Africa

Effective Date: January 1st  2025

Easer Lifestyle Africa (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, platforms, websites, mobile applications, and communication channels.

By using our services, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery or service address

  • Payment-related information (processed via secure third-party providers)

  • Business or company details (where applicable)

b. Automatically Collected Information

  • Device information (IP address, browser type, operating system)

  • Usage data (pages visited, interactions, time spent)

  • Cookies and similar tracking technologies

c. Communication Data

  • Messages sent via WhatsApp, email, forms, or customer support

  • Feedback, reviews, or survey responses


2. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Process orders, bookings, and transactions

  • Communicate with you regarding services, updates, or offers

  • Provide customer support and resolve issues

  • Personalise user experience

  • Ensure platform security and prevent fraud

  • Meet legal, regulatory, and operational requirements

We do not sell your personal data to third parties.


3. Legal Basis for Processing

We process personal data based on one or more of the following grounds:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests (while respecting your rights)


4. Sharing of Information

We may share your information with:

  • Trusted service providers (payment processors, logistics partners, IT services)

  • Regulatory or law enforcement authorities where legally required

  • Business partners strictly for service fulfilment

All third parties are required to respect confidentiality and data protection standards.


5. Data Storage and Security

We take reasonable and appropriate measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration. These measures include secure servers, encryption, and restricted access controls.

However, no digital system is entirely secure, and we cannot guarantee absolute security.


6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.


7. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain processing activities

  • Request data portability

Requests can be made using the contact details below.


8. Cookies and Tracking Technologies

Our platforms may use cookies and similar technologies to enhance functionality, analyse performance, and improve user experience. You can manage cookie preferences through your browser settings.


9. Third-Party Links

Our services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites.


10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.


11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Easer Lifestyle Africa
📧 Email: hello@easerlifestyle.com
📍 Address: Km 15, Lekki Epe Expressway, Jakande First Gate, beside FCMB
📞 Phone/WhatsApp: +234 (810) 905 5475